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Answers to Common Questions: It is difficult to insert the cartridge deep enough: Did you accidentally turn the clear base before inserting the cartridge: Open the cap, press the dose-release button, then insert the cartridge.
Are you replacing the cartridge: The new cartridge will stick out more than the very first cartridge. Insert it until it clicks, then replace the clear base.
I cannot press the dose-release button: Did you put the clear base back: If not, put the clear base back to unlock the inhaler. The Respimat re-usable only functions with the clear base in place.
Did you turn the clear base: If not, turn the clear base in a continuous movement until it clicks (half a turn).
Does the dose indicator on your cartridge display a white arrow on a red background: The cartridge is used up. Insert a new cartridge.
It is difficult to remove the cartridge after it is used up: Pull and turn the cartridge at the same time.
I cannot turn or replace the clear base back: Is the clear base loose and does the dose indicator on the cartridge display a white arrow on a red background: The cartridge is used up. Insert a new cartridge.
Did you turn the clear base already: If the clear base has already been turned, follow steps ''OPEN" and "PRESS" under "Daily Use" to get your medicine.
My Respimat re-usable has been used up too early: Did you use Respimat re-usable as indicated (two puffs/once daily): Respimat will last 30 days if used at two puffs once daily.
Did you spray in the air often to check whether the Respimat re-usable is working: Once you have prepared Respimat re-usable, no test-spraying is required if used daily.
Did you take off and put the clear base multiple times back: Do not remove the clear base before the cartridge is used up. Each time you take off the clear base without cartridge exchange, the dose counter records one puff and the remaining doses are reduced.
My Respimat re-usable doesn't spray: Did you insert a cartridge: If not, insert a cartridge. Once your Respimat re-usable is assembled, do not remove the clear base or the cartridge until the cartridge is used up.
Did you repeat TURN, OPEN, PRESS less than three times after inserting the cartridge: Repeat TURN, OPEN, PRESS three times after inserting the cartridge as shown in the steps 4 to 6 under "Prepare for use".
Does the dose indicator on your cartridge display a white arrow on a red background: Your cartridge is used up. Insert a new cartridge.
My Respimat re-usable sprays automatically: Was the cap open when you turned the clear base: Close the cap, then turn the clear base.
Did you press the dose-release button when turning the clear base: Close the cap, so the dose-release button is covered, then turn the clear base.
Did you stop when turning the clear base before it clicked: Turn the clear base in a continuous movement until it clicks (half a turn). The dose counter will count each incomplete turn and the number of remaining doses is reduced.
Was the cap open when you replaced the cartridge: Close the cap, then replace the cartridge.
